- Busy urban emergency call center increases efficiency by upgrading to higher capacity VR778
Jersey City Medical Center EMS installed an Eventide VR778 Linux-based digital voice logging and archiving system for recording and storing its 911 calls. Ira Sheinman, EMS Communications Coordinator for Jersey City Medical Center says he selected the VR778 largely due to the fact that it is the first digital logger to operate in the Linux platform.
“The scalable design of the Linux operating system allowed us to configure a digital logger designed to fit our needs and would still be reliable regardless of the call volume it handles,” Sheinman explained. “In our line of work, we have to focus our attention to the tasks at hand and not have to worry about our equipment.”
Aside from handling the recording and storage of all 911 calls for nearly all 610,000 residents in New Jersey’s Hudson County, the 32-channel VR778 is also used for life support and ambulance dispatches for Jersey City and Secaucus, and assists in coordinating paramedic reports.
Rudy Martinez, Hudson County Supervisor for the communications center, found that the Graphical User Interface with a color TFT LCD screen is a beneficial feature to the Eventide digital logging and archiving system. “Accessing all the features from the front screen makes the VR778 a user-friendly machine,” Martinez said. “If I have to go back to access a call, I can simply turn the Eventide navigation wheel, click a button and it is right there.”
Martinez added that since the VR778 is a self-contained, networked environment, it allows the Jersey City Medical Center to operate more efficiently in eliminating the tedious tasks of downloading database files into each networked system.
“As one of the most progressive facilities of its kind, Jersey City Medical Center EMS Center’s use of the Eventide VR778 digital voice logging and archiving system underscores our mission,” said Gordon Moore, General Manager, Eventide Communications Division. “That is to provide highly dependable and easy-to-use digital logging systems that are failure-proof in mission-critical situations.”